Terms and Conditions
Last Updated: October 30, 2025
Welcome to Bhakti Dhara (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website https://bhaktidhara.in and the purchase of products offered on our platform.
By accessing or using our Website, you agree to be bound by these Terms. Please read them carefully before making any purchase.
1. General Information
Bhakti Dhara is an online devotional store offering pooja items, spiritual accessories, and other related products.
By using our Website, you represent that you are at least 18 years old or accessing the site under the supervision of a guardian.
2. Account Registration
To make purchases, you may need to create an account.
You agree to provide accurate and complete information during registration and to keep your account details up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
3. Products and Pricing
- All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- We reserve the right to change prices or product availability at any time without prior notice.
- The images displayed are for representation purposes only. Actual products may vary slightly due to lighting or packaging updates.
4. Orders and Payments
- When you place an order, you agree to purchase the product(s) in accordance with these Terms.
- Payment must be made at the time of placing the order using secure payment gateways such as Razorpay, Cashfree, or Paytm.
- We do not store your payment information. All transactions are processed through encrypted, PCI-DSS compliant systems.
- We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.
5. Shipping and Delivery
- We aim to deliver all orders within 2–5 business days after successful payment confirmation.
- Delivery times may vary depending on the location and courier service.
- You will receive tracking details once your order is shipped.
- Bhakti Dhara is not responsible for delays caused by courier partners, weather conditions, or unforeseen events.
6. Return, Replacement, and Refund Policy
We strive to ensure customer satisfaction. Please review the following:
- Returns: Products can be returned only if damaged or incorrect items are received.
- Replacement: Product Replacement order will be dispatch within 3-5 business day.
- Request Window: You must raise a return/replacement request within 3 days of delivery.
- Refunds: Once the returned item is received and inspected, the refund will be processed to your original payment method within 7–10 business days.
- Non-returnable items: Certain items such as opened consumables (e.g., pooja powders, incense sticks) and personalized products are not eligible for return.
7. Cancellation Policy
- Orders can be cancelled before shipment only.
- Once shipped, cancellation requests cannot be processed.
- Refunds for cancelled orders will be processed within 7 business days.
8. Intellectual Property
All content, including text, images, graphics, logos, and designs on this website, are the property of Bhakti Dhara or its licensors.
You may not reproduce, distribute, or use any content from our site without prior written permission.
9. Limitation of Liability
- Bhakti Dhara will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
- We make no warranties regarding product suitability for any specific purpose.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, accuracy, or practices of these external websites. You access them at your own risk.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.
12. Contact Us
If you have any questions or concerns regarding these Terms, please contact us:
Bhakti Dhara
Name: RATHOD JINAL SAVANBHAI
Email: admin@bhaktidhara.in
Phone: +91 9420741907
Website: bhaktidhara.in
Address: Ahmedabad, Gujarat, India
